Privacy Policy
We attach great importance to the protection of your personal data. In this privacy policy we explain which data we collect, why we do so and which rights you have.
Last updated: February 2026
1. Data controller
The data controller for the processing of your personal data is:
BeedigdeVertalingOnline.nl - onderdeel van Ecrivus International
Vliegveldweg 106
6199 AD Maastricht-Airport
Netherlands
Chamber of Commerce number: 14093828
Telephone: +31(0)43-365 5801
2. What personal data we collect
Account data
- Name (first name and surname)
- Email address
- Telephone number
Order data
- Uploaded documents (source files for translation)
- Translation requests and specifications
- Invoice details (name, address, email address)
- Order history and order status
Technical data
- IP address
- Browser type and version
- Device data (operating system, screen resolution)
- The pages you visit and the duration of your visit
Payment data
Payments are processed through our payment provider Mollie. We do not store any payment data ourselves (such as credit card numbers or bank account numbers). Mollie processes this data as an independent data controller in accordance with its own privacy policy.
3. Purposes of processing
| Purpose | Description |
|---|---|
| Carrying out translation assignments | Processing, translating and delivering your documents |
| Payment handling | Processing payments through Mollie (iDEAL | Wero, credit card, Bancontact) |
| Communication | Informing you about the status of your order, delivery and any questions |
| Account management | Creating and managing your user account |
| Legal obligations | Complying with tax and accounting obligations |
| Website optimisation | Improving the operation and user experience of our website |
| Customer service | Answering your questions and handling complaints |
4. Legal basis
We process your personal data solely on the basis of a valid legal basis in accordance with the GDPR:
Performance of a contract (Art. 6(1)(b) GDPR)
- Processing of your translation assignment
- Creating and managing your account
- Communication about your order
- Payment handling through Mollie
Legal obligation (Art. 6(1)(c) GDPR)
- Tax administration and accounting (statutory retention obligation of 7 years)
- Complying with other legal obligations
Legitimate interest (Art. 6(1)(f) GDPR)
- Improvement and security of our website
- Fraud prevention
- Internal analyses and reporting
Consent (Art. 6(1)(a) GDPR)
- Placing non-essential cookies (analytical and functional cookies)
- Any marketing communication
You can withdraw your consent at any time. Withdrawing your consent does not affect the lawfulness of the processing prior to the withdrawal.
5. Retention periods
| Type of data | Retention period | Explanation |
|---|---|---|
| Uploaded documents | 60 days | Automatically deleted after completion of the assignment |
| Account data | Until account deletion | You can delete your account at any time |
| Order data | 7 years | Statutory retention obligation for tax administration |
| Guest order data | 60 days | Anonymised thereafter; order data kept 7 years for accounting |
| Analytical data | 26 months | In accordance with the default settings of analytical tools |
| Cookie preferences | 6 months | Consent is requested again thereafter |
6. Sharing with third parties
We share your personal data with third parties only where this is necessary for our services, or where we are legally obliged to do so. We have concluded data processing agreements with all processors in accordance with Art. 28 GDPR.
| Processor | Role | Data | Location |
|---|---|---|---|
| Supabase | Database, authentication, file storage | Account data, order data, documents | EU (Frankfurt) |
| Mollie | Payment processing | Payment data, amounts, email address | Netherlands |
| Microsoft 365 | Email delivery (SMTP) | Email addresses, order confirmations | EU data centres |
| Vercel | Website hosting and CDN | IP addresses, request data | Global CDN, EU origin |
Translators
For the execution of your translation assignment, only the relevant source documents are shared with the assigned sworn translator. All translators work under a non-disclosure agreement (NDA) and are bound by professional secrecy.
We do not sell, rent out or provide your personal data to third parties for commercial purposes. We may share data with law enforcement agencies or supervisory authorities where we are legally obliged to do so.
8. Your rights
Under the GDPR you have the following rights with regard to your personal data:
Right of access (Art. 15 GDPR)
You have the right to know which personal data we process about you. You can submit a request to receive an overview of all your data.
Right to rectification (Art. 16 GDPR)
You have the right to have inaccurate or incomplete personal data corrected. You can change much of your data yourself via your account settings.
Right to erasure (Art. 17 GDPR)
You have the right to have your personal data erased ("right to be forgotten"). You can delete your account via your dashboard or submit a deletion request. Please note that we are required to retain certain data longer due to legal obligations (such as the statutory tax retention obligation of 7 years).
Right to restriction (Art. 18 GDPR)
You have the right to have the processing of your personal data restricted in certain cases.
Right to data portability (Art. 20 GDPR)
You have the right to receive your personal data in a structured, commonly used and machine-readable format. You can export your data via your dashboard.
Right to object (Art. 21 GDPR)
You have the right to object to the processing of your personal data where this is based on a legitimate interest.
Complaint to the Dutch Data Protection Authority
If you believe that we do not handle your personal data carefully, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens, AP):
Autoriteit Persoonsgegevens
Postbus 93374
2509 AJ Den Haag
Telephone: 088 - 1805 250
Website: autoriteitpersoonsgegevens.nl
How can you exercise your rights?
You can submit your request by sending an email to info@beedigdevertalingonline.nl. We ask you to enclose a copy of your identity document so that we can verify your identity. When doing so, make your passport photo and Citizen Service Number (BSN) illegible to protect your privacy.
We respond to your request as quickly as possible, within 30 days at the latest.
9. Security
We take appropriate technical and organisational measures to protect your personal data:
- SSL/TLS encryption — All data transfer between your browser and our servers is encrypted via HTTPS
- Secure file storage — Uploaded documents are stored in secure environments with access control
- Access control — Only authorised staff and translators have access to your data
- Regular security updates — Our systems and software are updated regularly
- Authentication — User accounts are secured with encrypted passwords
Despite these measures, we cannot guarantee absolute security. Should you discover a security vulnerability, please contact us directly at info@beedigdevertalingonline.nl.
10. Children
Our services are not directed at persons under the age of 16. We do not knowingly collect personal data from children under the age of 16. If, as a parent or guardian, you are convinced that we have collected personal data of a minor without consent, please contact us at info@beedigdevertalingonline.nl, so that we can delete this data.
11. Changes to this privacy policy
We may amend this privacy policy from time to time, for example in the event of new developments in our services or changes in legislation. The most current version is always available on this page, stating the date of the most recent change.
In the event of substantial changes to the way we process your data, we will inform you of this by email (if you have an account) or via a notice on our website.
12. Contact
Do you have questions about this privacy policy or about the processing of your personal data? Please contact us:
BeedigdeVertalingOnline.nl - onderdeel van Ecrivus International
Vliegveldweg 106
6199 AD Maastricht-Airport
Netherlands
Telephone: +31(0)43-365 5801
Email: info@beedigdevertalingonline.nl
We are available Monday to Saturday from 09:00 to 18:00.